Troubleshooting Guide: How to Fix GO Work Headset Microphone Not Working on Windows PC

Having trouble with your GO Work headset microphone on Windows? This step-by-step guide will help you resolve common Bluetooth connectivity issues and get your headset's microphone working properly with your PC.

Common Bluetooth Headset Issues with Windows

The main cause of microphone issues stems from Windows Bluetooth protocol complications, particularly affecting audio and microphone connectivity. This is a known compatibility issue across various Windows versions. Keeping your system updated is crucial for optimal performance.

Quick Fix Solution: Reset Bluetooth Connection

Follow these steps to resolve your GO Work headset microphone issues:

1. Navigate to Windows Settings > Bluetooth & Devices > View more device

2. Remove all existing Bluetooth connections
3. Reconnect your GO Work headset FIRST to your PC, followed by other Bluetooth devices. The GO Work will display "Connected voice, music" or "Connected mic, audio" in your Bluetooth settings when the microphone and speakers are connected properly.

Important Connection Note: Your Bluetooth settings may say "Connected" immediately, but wait around 5 seconds for "Connected voice, music" or "Connected mic, audio" before using your headset.

Additional Troubleshooting Methods

If you're still experiencing connection issues with your GO Work headset, follow these additional steps:

System Restart Process

  1. Click the Windows icon in your taskbar
  2. Right-click on the power button
  3. Select "Restart" from the menu options
  4. Allow your computer to completely reboot
  5. Once Windows has fully loaded, attempt to pair your GO Work headset again

Windows Update Check

For optimal Bluetooth performance:

  • Open Windows Settings
  • Navigate to the Updates section
  • Check for and install any pending system updates
  • Install all available bug fixes and patches
  • Restart your system if prompted

Audio Settings Configuration

Even with a successful Bluetooth connection, audio routing might need adjustment:

  1. Open Windows Sound Settings
  2. Check both Input and Output device selections
  3. Ensure your GO Work headset is selected as the default device
  4. Test both microphone and speaker functionality
  5. If needed, adjust volume levels for both input and output

For a comprehensive guide on configuring Windows sound settings, visit our detailed setup guide [link].

Need More Help?

Contact JLab Support:

As always, if you need any further assistance with your JLab product, our support team is happy to help: support@jlab.com or 1-405-445-7219