How To: Factory Reset JLab Earbuds

     Whether you want to clear your JLab earbuds' previous connection(s), custom settings from the JLab app, or just want to rejoin your true wireless earbuds, a factory reset is an easy process that can provide a variety of solutions. Before getting started, it's important to ensure both earbuds are placed in the charging case and have power (indicated by the pulsing blue light on the left and right earbuds).

 

Next, ensure that you forget the earbuds from any device(s) you want to pair them with:

• For iOS: Tap Settings → Tap "Bluetooth" → Tap on your JLab product from your device menu → Tap "Forget This Device".

 

• For Android: Tap Settings → Tap "Connections" or "Connected Devices" → Tap Bluetooth → Tap on the Gear icon next to your JLab product from your saved devices menu → Tap "Forget" or "Unpair".

 

Now your device and JLab earbuds are ready to be reconnected! Here's how:

• Begin by opening your earbuds' charging case, and keep them placed inside.
• Quickly tap one earbud 7 times. (Ensure you do this with each earbud separately).

                                                      

• A blue light will flash 4 times indicating this was done successfully.

 

• Quickly tap the other earbud 7 times. (Ensure you do this with each earbud separately).

                                                      

• A blue light will flash 4 times indicating this was done successfully.

 

• You can now take your earbuds out of the case. (Ensure both earbuds are removed).

                          

• One earbud flashing blue and white indicates they are ready to be paired in your Bluetooth settings.

 

If you need any further assistance with your product and this process, our support team is happy to help: support@jlab.com or 1-405-445-7219