JBuds Air Pro - Factory Reset

JLab Air Pro Not Pairing? Fix Connectivity Issues with a Manual Reset

If your JLab Air Pro earbuds are not pairing together, only one earbud is connecting, they are connecting separately to your device, or you're experiencing general connection failures (like one side not working), follow these manual reset instructions. This process can help when your JLab Air Pro earbuds are disconnected from each other (coming up as separate devices) or are not connecting to your device.

While these instructions are specifically for the JLab Air Pro, they are also effective for resolving common pairing issues with other JLab True Wireless earbuds.

  1. Keep the earbuds in the charging case and forget "JLab Air Pro" from your Bluetooth device settings.
  2. Quick tap 7x on one earbud in the charging case. The earbud should blink blue 4 times
    Tap on earbud 7 times
  3. Quick tap 7x on the other earbud in the charging case. The earbud should blink blue 4 times.

  4. Take both earbuds out of the charging case.

One earbud will be solid white, and the other will blink blue/white, indicating it is ready to pair to your device. The earbuds should no longer come up as separate devices once paired together.

**If your earbuds do not light up when removed from the charging case, please reach out to our support team so we can discuss possible warranty options.