New Earbuds with Existing Bluetooth connections

Noticing “SoundLab” or any other unrecognized listings that show up in the Bluetooth Connections page on the JLab app? Every new JLab model must pass our strict quality control testing to ensure that they meet our standards before leaving the factory. The Final stage of this process involves resetting the model so that it’s ready to pair right out of the box. 

Every JLab product that has been securely sealed with our signature blue sticker or an intact pull tab, is new and has never been used.

• To get remove these connections within the JLab app, refer to our factory reset guide, or remove any unwanted connections tapping the trash can icon at the bottom of the list.

 

• Then tapping on the same icon next to the Connection listing.

 

 

That said, we understand that this can be an unwelcome surprise and would be happy to look into a replacement for you. 

To get this process started, please visit: Contact Us – JLab to get in contact with one of our customer support representatives.