No App Needed for Pairing JLab Products!

You will never need to use the JLab mobile app to get your product paired to your device!

 

Having trouble with a "-BLE" connection?

     While trying to pair your JLab device, you may have noticed your JLab Bluetooth Headphones or Earbuds will sometimes bring up two different connections in your phone's Bluetooth settings. One is labelled as the product's name, and an almost identical option with "-BLE" attached to the end of it. This separate connection is indented solely for communication between the JLab app, and your product. 

 

- Click on the correct product name or you may get this error message!

                                                           

If you have paired to this connection by accident, don't worry! Here is the simple solution:

• On your phone: Tap Settings → Tap "Connections" or "Connected Devices" → Tap Bluetooth → Tap on the Gear icon next to the "-BLE" connection from your saved devices menu → Tap "Forget" or "Unpair".

 

     Place your JLab product back in its case (for earbuds), or hold the power button to shut off (for headphones). When it is turned back on, you should hear a "Ready to Pair" prompt (please reference: Factory Reset if you are having trouble here).

                                        

     From here, it is as simple as finding your device's name in the Bluetooth pairing menu and selecting it. If you want a more detailed guide to Bluetooth pairing, please reference: Bluetooth Pairing.

                                       

As always, if you need any further assistance with your JLab product and this process, our support team is happy to help: support@jlab.com or 1-405-445-7219